How To Approach Problems
How To Approach Problems: Once we have settled on a perspective, we close off but one line of thought. Certain kinds of ideas occur to us, but only those kinds and no others. Have you ever looked closely at the wheels on a railroad train? They are flanged. That is, they have a lip on the inside to prevent them from sliding off the track. Originally train wheels were not flanged–instead, the railroad tracks were. Because the problem of railroad safety had been expressed as: “How can the tracks be made safer for trains to ride on?” hundreds of thousands of miles of track were manufactured with an unnecessary steel lip. Only when the problem was redefined as: “How can the wheels be made to secure the track more securely?” was the flanged wheel invented. One of the many ways in which we have become cognitively lazy is to accept our initial impression of the problem that it encounters. Once we settle on an initial perspective, we don’t seek alternative ways of looking at the pro...