Practical lessons from the book "Never Split the Difference" by Chris Voss
10 practical lessons from the book "Never Split the Difference" by Chris Voss: 1. Mirroring: Mirroring is a powerful technique that can help you build rapport and trust with the other person. When you mirror someone, you repeat back to them what they have just said, using their own words. This shows that you are listening and that you understand their perspective. 2. Labeling: Labeling is another powerful technique that can help you understand and manage the other person's emotions. When you label someone's emotion, you simply state what you are observing. For example, you might say, "You seem frustrated" or "You sound worried." Labeling helps the other person to feel heard and understood, and it can also help you to de-escalate a tense situation. 3. Calibration: Calibration is the process of paying attention to the other person's body language and tone of voice in order to understand their true feelings. When you are calibrated to ...